Products

Cool Care


For shipments related to the healthcare industry requiring moderate temperature control, that need to be transported in compliance with pharmaceutical and healthcare products regulations, e.g: medical instruments and drug delivery devices.

LATAM Cargo offers its Cool Care option only where temperature-controlled facilities are available, but it is important to note that the airline operational handling does involve processes where cargo is exposed to uncontrolled temperatures, as it may be during reception, build-up, and tarmac. It is the shipper's responsibility to ensure that shipments are appropriately packaged to uphold the desired temperature during regular operational handling throughout the transportation journey.

This product is specialized for the passive packaging handling of pharmaceutical goods, guaranteeing differentiated treatment, with the following conditions:

  1. Available temperature ranges: +2°C to +8°C, +15°C to +25°C.

  2. Proper segregation of other products such as PER, HUM, AVI, DG, and ICE.

  3. It can only be used for pharmaceutical and healthcare products.

  4. Temperature-controlled storage on ground is subject to space availability.

  5. Use of thermal blankets to minimize temperature fluctuations.

Differences between COOL CARE and PHARMA:

PHARMA ACTIVE

PHARMA PASSIVE

COOL CARE

Service

EXP

EXP

STD

Maximum loading priority on flight

?

?

X

Declared temperature in the AWB

?

?

?

Temperature controlled storage

?

?

? *

NOTOC notification for temperature control

?

?

?

Temperature records

?

?

X

Use of Thermal Blanket

X

?

?

Reduced Tarmac Times

?

?

X

CAPA report

?

?

X

Active/Passive Container

?

?

X

* Subject to space availability.

For more information on routes and temperature ranges available, please contact your local sales representative.

  • Standard Service (STD)


Customers must book their shipments in one of the following Cool Care categories:

  1. STD COOL CARE +2°C to +8°C;

  2. STD COOL CARE +15°C to +25°C.

The client must comply with the following instructions when delivering the cargo:


1. Include under the ?Handling information? section in the air waybill (AWB) the following:


1.1 Temperature range subject to the Cool Care restrictions:

(a) +2°C to +8°C subject to space availability

(b) +15°C to +25°C subject to space availability


If the phrase ?subject to space availability? is not included, LATAM Cargo will reject the shipment or place it on hold until it is corrected.


Note: Only one temperature range is allowed per AWB, and the temperature range must match that of the booking and label. AWB, without this information or any discrepancy, will stay ?On Hold? until the client specifies the correct temperature range.


Entries such as "Keep under refrigeration at all times" or "Maintain at below 5°C" will be rejected and should not be included.


1.2. Shipper?s 24-Hour Emergency Contact Number.


1.3. All data loggers must be declared in the AWB. The brand and type of the tracking device must be stated in the ?Handling Information? section.


Note: Only data loggers approved by LATAM Cargo may be used. Please review the approved devices for LATAM group flights at the ?Approved Monitoring Devices? section in https://www.latamcargo.com/en/packaging


1.4. Client should inform in the handling information of the AWB that its a PHARMA shipment by declaring PIL and/or PHARMA and/or Pharmaceutical.


2. Cargo must be labeled with IATAs Time and Temperature sensitive label with the required temperature range, which must also match the temperature listed on the AWB and in the booking.


3. Any supporting documentation (e.g., health certificate(s), official permit(s) or other approvals) must be attached to the AWB.